In what ways can I make my payment?
At ranazenn.com, you can make your payment by credit card, money order/eft and payment at the door.
Where can I see credit card installment options?
We have installment options for the credit cards we have agreed upon on the payment page that will be opened when placing your order.
Am I safe when shopping with a credit card?
It uses the latest technologies and the best service providers for your security when shopping with a credit card. There is a key at the bottom of your browser on every page where you enter your personal information. This key is a sign that any information you send with your browser cannot be viewed by third parties. Moreover; High security standards apply to all purchases you make from our site. Thanks to the SSL Security Certificate, you can freely shop on our site without risking your security.
How and when will I receive the refund?
The amount you will receive after product return or cancellation is refunded online to your credit card. After the payment process, you will be informed via sms. The reflection time of the refund to your card account may vary depending on your bank.
If you have made your payment in installments using a credit card, the entire amount is paid in one go to the bank of your credit card. After this stage, the bank deposits and withdraws this amount to your credit card in the amount of installments every month (reflected as + and - on the statement). This process continues for as many months as the number of installments. If 1 or 2 installments are paid before the return, etc. if you have paid the last 1 and 2 . pays the installment to your account, but does not both deposit and withdraw these amounts as in the others, only the amount equal to the + installment amount is deposited on the statement. You can see these amounts as +Balance on your credit card statement for the month you will pay.
When will my product be shipped for my purchases?
The shipping process varies according to the stock status of the manufacturer. For products that are in stock, your orders placed before 15.00 will be prepared and shipped on the same day.
Orders placed after this time will be shipped the next day. Orders placed on weekends and holidays will be shipped within the next business day.
If the product is not in the stocks of the manufacturer, the date of production is notified to you.
Which shipping company do you work with?
Your orders will be delivered by "Yurtiçi Cargo".
Will I pay for shipping?
Products are shipped free of charge.
Will I be charged for return shipping?
If you choose the "Yurtiçi Cargo" with which we have an agreement, you will not pay a shipping fee. In case you choose a shipping company other than this one for the return, the shipping fee is borne by the customer.
Where can I track the delivery status of my order?
You can view all your orders on the "My Orders" page.
How will I track my shipping information after I complete my order?
You can view the status of your order on the "My Orders" page and click on the "Cargo Tracking" link. You will be informed by e-mail when your order is shipped.
What should I pay attention to during delivery?
When your orders from ranazenn.com are delivered to your address, we recommend that you open the cargo package and check it after you sign the cargo delivery receipt. If there is any mistake in the package content or if the products are damaged or deformed, please have the cargo officer prepare a "Damage Determination Report" and contact us in this regard.